We
visited Juneau on our Dawn Princess cruise in May 2004. While in Juneau,
we had chosen to go glacier trekking with Northstar Trekking. We had
booked independently with Northstar several months prior. Initially we
attempted to use their Web reservation form. After filling out the form
online, we called several hours later to complete the reservation. The
receptionist had no clue what we were talking about and claimed that the
new reservations hadn’t been downloaded yet. She took our name and phone
number and promised to call us back that evening.
Three days later we gave up on her returning the call. The other way to
make a reservation is via fax. This time we were successful. We received
an e-mail asking us what time we preferred. A confirmation letter arrived
in the mail two weeks later. Based on our experience, we would recommend
using the fax reservation form.
Northstar Trekking does not offer pick-ups at the pier for those who book
independently. Instead we were scheduled to meet them at the Red Dog
Saloon at 9am. Northstar asks that you call them the day of your tour to
confirm. Fortunately, our Sprint cell phones were able to find signal. We
called Northstar to confirm our pick-up and then wandered around downtown
Juneau since we were early. Unfortunately, we discovered that most stores
opened at 9am. Our driver arrived around 8:45 and we headed for the
airport. Two other couples joined us from the cruise ship. We were
outfitted with a jacket, pants, boots, gloves, and a hip pack. The guides
recommended leaving our fleeces and we were glad that we did. The weather
in Juneau that day was upper-60s and sunny.
The helicopter ride up to the glacier was stunning. Our pilot commented
that he normally couldn’t take this route due to the weather. However, it
was a perfect day. We met our two guides on the glacier and were joined by
a photographer. Since the weather was so perfect, they were taking photos
for next year’s promotional literature. We were given our crampons, ice
axes, and a brief lesson on how to walk in crampons. From there, we were
off to explore. One of our guides had recently taken a class on glaciers
and geology and pointed out lots of interesting features along the way. We
climbed up a few hills, forged a few streams and discovered a place where
two streams came together. Since one of them had been underground, it had
carved a small cavern. We each ventured into it. As people worked their
way in, you would hear the exclamation as they discovered the deep and
varying shades of blue. After about two hours, we located our helicopter
and hiked back. Since there was not a large afternoon tour scheduled, we
had the opportunity to be a little more adventurous without having to
worry about leaving wet gear for the next group. The entire tour took a
little over four hours.
Although we had a rough start trying to make a reservation, we would
highly recommend this excursion. You do not need to be in great shape in
order to participate. Our guides were always putting safety first and
ready to provide any assistance necessary. This was certainly one of the
highlights of our two week trip through Alaska.